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Booking Terms and Conditions |
The following terms and conditions apply to all events, camps, products and other activities booked from Futures Sports LTD.
We are Futures Sports Limited, Company Number 06698639, our registered office is The Haddons, West Haddon Road, Ravensthorpe, Northampton NN6 8ET.
1. BOOKING YOUR HOLIDAY*
1.1. When you book your holiday, you are accepting our Booking Terms and Conditions on behalf of everyone travelling with you.
1.2. When we say “you” and “your” we mean you, as the person making the booking and everyone travelling.
1.3. Our agreement is made under the laws of England and Wales. You submit to the exclusive jurisdiction of those courts.
1.2. When we say “you” and “your” we mean you, as the person making the booking and everyone travelling.
1.3. Our agreement is made under the laws of England and Wales. You submit to the exclusive jurisdiction of those courts.
2. PROVIDING INFORMATION
2.1. You must ensure all the information you give is correct. We’ll use the personal data you give us in line with our Privacy Policy. You must pass on any information we give you to everyone travelling.
2.2. You shall advise Us at the time of Booking and immediately after Booking fully in writing of Your child's name contact details and any requirements needs or personal circumstances that You reasonably consider may affect the child during the Holiday including special dietary requirements illness disabilities any social behavioural problems (e.g. ADHD or any equivalent or similar or any other affliction that may render the child Incompatible as defined at clause 3c above that a child currently has or has recently experienced or any other such personal and/or sensitive information (Personal Information).
2.3. We reserve the right to decline any Booking or exclude any child at any time prior to or during the holiday or activity if in our reasonable opinion the behaviour of the child is disruptive, dangerous, annoying or incompatible (whether as a result of any illness, disability, social behavioural problem(s) or otherwise) with the general enjoyment of other visitors. You agree and acknowledge that if we in our absolute discretion deem that any adjustments (whether made by us and/or you and/or the party member(s) in question) are not reasonable and/or are reasonable but are likely to adversely impact (e.g. from a safety or any other similar perspective) on any other child) holiday or activity then our decision to decline the booking or exclude a child is final and shall not be open to legal challenge. Any additional costs so incurred shall be entirely Your responsibility.
2.2. You shall advise Us at the time of Booking and immediately after Booking fully in writing of Your child's name contact details and any requirements needs or personal circumstances that You reasonably consider may affect the child during the Holiday including special dietary requirements illness disabilities any social behavioural problems (e.g. ADHD or any equivalent or similar or any other affliction that may render the child Incompatible as defined at clause 3c above that a child currently has or has recently experienced or any other such personal and/or sensitive information (Personal Information).
2.3. We reserve the right to decline any Booking or exclude any child at any time prior to or during the holiday or activity if in our reasonable opinion the behaviour of the child is disruptive, dangerous, annoying or incompatible (whether as a result of any illness, disability, social behavioural problem(s) or otherwise) with the general enjoyment of other visitors. You agree and acknowledge that if we in our absolute discretion deem that any adjustments (whether made by us and/or you and/or the party member(s) in question) are not reasonable and/or are reasonable but are likely to adversely impact (e.g. from a safety or any other similar perspective) on any other child) holiday or activity then our decision to decline the booking or exclude a child is final and shall not be open to legal challenge. Any additional costs so incurred shall be entirely Your responsibility.
3. THE PRICE YOU PAY
3.1. We will tell you the price of your holiday and deposit before you book.
3.2. When you book your holiday, you must pay a deposit unless this is within 12 weeks of your holiday when you must pay in full.
3.3. At least 12 weeks before your holiday you must pay the full balance. If you don’t, we can cancel your holiday and charge you a termination fee.
3.4. When you book your holiday, we’ll sent you a Booking Confirmation by email within 72 hours. Errors can happen, so if any price on your Booking Confirmation or our website is obviously wrong a booking made on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price.
3.5. If your holiday price changes because of movement in the fees charged by our venue supplier, we can charge you that increase or refund you a decrease (less our administrative expenses) providing this doesn’t happen within 20 days before the start of your holiday. If we need to do this, we’ll forward an amended invoice to you showing the changes made along with a detailed explanation.
3.6. We will absorb any increases of 2% or less of your holiday price, so we won’t pass on any increase below that level.
3.7. If the increase is more that 10% of the holiday price, you may cancel your holiday within 14 days of us telling you about the increase and we’ll refund your holiday price. This increase will be considered as a major change.
3.2. When you book your holiday, you must pay a deposit unless this is within 12 weeks of your holiday when you must pay in full.
3.3. At least 12 weeks before your holiday you must pay the full balance. If you don’t, we can cancel your holiday and charge you a termination fee.
3.4. When you book your holiday, we’ll sent you a Booking Confirmation by email within 72 hours. Errors can happen, so if any price on your Booking Confirmation or our website is obviously wrong a booking made on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price.
3.5. If your holiday price changes because of movement in the fees charged by our venue supplier, we can charge you that increase or refund you a decrease (less our administrative expenses) providing this doesn’t happen within 20 days before the start of your holiday. If we need to do this, we’ll forward an amended invoice to you showing the changes made along with a detailed explanation.
3.6. We will absorb any increases of 2% or less of your holiday price, so we won’t pass on any increase below that level.
3.7. If the increase is more that 10% of the holiday price, you may cancel your holiday within 14 days of us telling you about the increase and we’ll refund your holiday price. This increase will be considered as a major change.
4. CHANGES MADE BY YOU
4.1. When making changes, the price of your new arrangements will be based on the price that applies on the day you make your change.
4.2. You may transfer your booking to someone else if you give us at least 7 days’ notice in writing or by email and the new person accepts the transfer and the terms of our Booking Terms and Conditions. You will be responsible, together with the new person, for our amendment fees and any costs because of the change.
4.3. Cancellation of any transport requested within 14 days of the holiday cannot be refunded.
4.4. Alterations or additions may be made to your booking and travel arrangements either in writing or by email. Some changes may incur an additional fee.
Amendment Fees More than 60 days before your holiday 60-30 days before your holiday 29-15 days before your holiday 14-0 days before your holiday Change the name of the attendee £25 per person £25 per person £25 per person £25 per person Change the holiday date £25 per person £25 per person £25 per person £25 per person
5. IF YOU CANCEL YOUR HOLIDAY*
5.1. If you wish to cancel the booking or any part thereof you must notify us immediately in writing or by email. Until written confirmation is received we will continue to hold your reservation. All cancellations will be acknowledged. Cancellations, for any reason (including for a pandemic such as COVID-19) incur the following charges on the total booking value:
Cancellation Fees How long before your holiday you cancel Percentage of your holiday More than 70 days 10% 70 - 63 days 20% 62 - 49 days 40% 48 - 28 days 60% 27 - 14 days 80% 13 - 0 days 100%
6. IF WE CANCEL YOUR HOLIDAY*
6.1. If we cancel your holiday, except where it’s because you haven’t paid or because the attendee has been disruptive, you can have a refund from us or accept a replacement holiday from us of a similar standard and price if we are able to offer one. We will also refund the difference if the replacement holiday is of a lower price.
7. IF WE CHANGE YOUR HOLIDAY*
7.1. Occasionally, we may need to make a major change to your holiday such as a change of venue or date. If we tell you about a major change after you book your holiday, you can accept the new arrangements offered by us; accept a replacement holiday of the same or similar standard and price at the date of the change (we will refund the difference in price if the replacement holiday is a lower price at the date of the change), if we are able to offer you one; or cancel your holiday with us and receive a full refund.
8. illness and first aid
8.1. We require that all attendees who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.
8.2. We will only administer medication for children (U18) if it has been prescribed by a doctor or other healthcare professional or non-prescribed medication with the express permission of the relevant parent/guardian.
8.3. Essential prescribed medication including Epipens must be handed in to the Camp Director for safe keeping.
8.4. In the event of an accident, first aid will be administered to children in our care, and emergency services will be called if necessary.
9. exclusions
9.1. We have a responsibility for ensuring the well-being and safety of all children and young people in our care. We follow a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents/guardians to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the holiday (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents/guardians’ responsibility.
9.2. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/guardian will be expected to come and collect their child.
10. PERSONAL PROPERTY
10.1. All personal property is your responsibility, unless loss or damage is proven to be due to Futures Sports negligence.
10.2. If anything is missing when your son or daughter leaves Camp, please let the Camp Director know about it right away as there may still be time to find it before Camp closes down at the end of the season.
10.3. Expensive and treasured items such as but not limited to jewellery, music players, high value mobile phones, designer clothes/shoes/trainers, etc., should not be brought to camp as they are often unnecessary and inappropriate on an activity holiday.
11. OFFSITE ACTIVITIES
11.1. Some of our events include excursions and offsite activities. All our usual standards of care and supervision apply. All children may participate in off-site events unless we specifically receive written notification to the contrary from parents or guardians.
12. PHOTOGRAPHY
12.1. The copyright of all photography appearing on our website or in our brochures belongs to Futures Sports. No reproduction may be made without prior permission from the company.
12.2. We may use photographs in future brochures, website and social media. Please inform Futures Sports if you do not want your child’s photograph taken
13. PROGRAMME RESTRICTIONS/CHANGES
13.1. Some camps may not offer the full complement of activities listed due to site restrictions. Alternative activities will always be available. The timetables for certain activities are subject to alteration in the event of wet weather conditions, or other factors which are beyond our control.
13.2. In the event sessions are cancelled due to safety reasons, or factors beyond our control, we will not be contractually obliged to give any refund, but we will look at every case on its own merits.
14. IF THINGS GO WRONG ON YOUR HOLIDAY*
14.1. We accept responsibility for personal injury and for loss and damage generally, but only if caused by the proven negligence of the company or its employees.
14.2. We do not accept responsibility for events which are outside of our direct control. These include (but not exclusively) force majeure events such as strikes, bad weather, pandemics, war, etc. and injury, loss or damage that may occur while we are using third parties or subcontractors such as transportation companies.
14.3. In the unlikely event that a problem or difficulty is experienced you must tell our Camp Director straight away so they can solve the issue. If the Camp Director is not available you should contact the Futures Sports Duty Phone on 07541 153376. If the Camp Director is unable to resolve the difficulty, then you should write or email us at our Head Office within 10 days of your holiday. We will only consider compensation for complaints if both of these conditions are met.
15. INSURANCE
15.1. All attendees in our care are covered by our Public Liability Insurance.
15.2. You will be responsible for sourcing your own appropriate travel/cancellation insurance.
16. SAFEGUARDING
16.1. We have legal obligations in relation to safeguarding and child protection and any suggestion of child abuse or neglect will be reported to the England Hockey Safeguarding Team or the relevant local authority.
17. DATA PROTECTION
17.1. To process your booking, we need to collect personal details about you and your children. We will treat this information as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child. We would also like to use some of your details to tell you about our products and services and will ask for your consent during the booking process. You may unsubscribe at any time.
* The term holiday refers to any product, camp, event or booking made with Futures Sports.
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